Customer

1. Introduction

MomentsBride ("we", "us", or "our") is committed to protecting the personal data of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to browse, book, or communicate with wedding vendors.

2. Data We Collect

When you register or use MomentsBride as a customer, we may collect the following data:

• Account Data: Full name, email address, phone number, and profile photo.
• Booking Data: Event date, venue preferences, selected vendors, package details, and payment history.
• Communication Data: Messages exchanged with vendors through our platform.
• Usage Data: Pages visited, features used, and interaction patterns on our platform.
• Device & Technical Data: IP address, browser type, operating system, and cookies.

3. How We Use Your Data

We use your personal data for the following purposes:

• To create and manage your account.
• To process and confirm bookings with vendors.
• To facilitate communication between you and vendors.
• To send booking confirmations, reminders, and updates.
• To personalize your experience and recommend relevant vendors.
• To process payments and issue refunds where applicable.
• To improve our services through analytics and user feedback.

4. Booking Policy

When you place a booking, your relevant personal data (name, event details, contact information) will be shared with the vendor to fulfill your order. Vendors are required to handle your data in accordance with this policy and their own privacy obligations. You may cancel or modify a booking subject to the individual vendor's cancellation terms.

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Vendors: Only the information necessary to complete your booking.
• Payment Processors: To securely handle transactions.
• Service Providers: Third-party tools used to operate our platform (e.g., email, analytics), bound by data processing agreements.
• Legal Authorities: When required by law or to protect our legal rights.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide services. You may request deletion of your account and associated data at any time, subject to legal retention obligations.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

8. Contact Us

For any questions or requests regarding this Privacy Policy, please contact us at privacy@momentsbride.com.